Refund policy

We have a 7-day refund policy, which means you have 7 days after receiving your item to request a return.

To provide feedback and request a refund, you can contact us at info@firebreakfarm.com.au. 

We will be in contact with how to receive your refund and also seeking information on how we can do better next time. 

You can always contact us for any return question at info@firebreakfarm.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@firebreakfarm.com.au.